Amazon Web Services FeedBuilding a real-time conversational analytics platform for Amazon Lex bots Conversational interfaces like chatbots have become an important channel for brands to communicate with their customers, partners, and employees. They offer faster service, 24/7 availability, and lower service costs. By analyzing your bot’s customer conversations, you can discover challenges in user experience,…
Amazon Web Services FeedField Notes: Integrating IoT and ITSM using AWS IoT Greengrass and AWS Secrets Manager – Part 2 In part 1 of this blog I introduced the need for organizations to securely connect thousands of IoT devices with many different systems in the hyperconnected world that exists today, and how that can be…
Amazon Web Services FeedCustomizing account configuration with AWS Control Tower lifecycle events Customers in the cloud have increasingly adopted a multi-account architecture to manage their workloads. Services like AWS Control Tower simplify multi-account governance and account provisioning, but creating new accounts is the beginning of the cloud journey. Many customers have asked to customize account…
Amazon Web Services FeedAnnouncing General Availability of AWS Nitro Enclaves AWS Nitro Enclaves is a new EC2 capability that enables customers to create isolated compute environments (enclaves) to further protect and securely process highly sensitive data such as personally identifiable information (PII), healthcare, financial, and intellectual property data within their Amazon EC2 instances. Nitro Enclaves…
A number of new security-related features are now available in preview.